{"id":472,"date":"2025-12-29T08:24:50","date_gmt":"2025-12-29T08:24:50","guid":{"rendered":"https:\/\/alanaindiasteel.in\/?page_id=472"},"modified":"2025-12-29T13:09:18","modified_gmt":"2025-12-29T13:09:18","slug":"refund-and-cancellations","status":"publish","type":"page","link":"https:\/\/alanaindiasteel.in\/index.php\/refund-and-cancellations\/","title":{"rendered":"Refund and Cancellations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"472\" class=\"elementor elementor-472\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1c47e03 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c47e03\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4e39d62\" data-id=\"4e39d62\" 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class=\"ekit-wid-con\" >        <div class=\"ekit-offcanvas-toggle-wraper before\">\n            <a href=\"#\" class=\"ekit_navSidebar-button ekit_offcanvas-sidebar\" aria-label=\"offcanvas-menu\">\n                <i aria-hidden=\"true\" class=\"icon icon-menu-11\"><\/i>            <\/a>\n        <\/div>\n        <!-- offset cart strart -->\n        <!-- sidebar cart item -->\n        <div class=\"ekit-sidebar-group info-group ekit-slide\" data-settings=\"{&quot;disable_bodyscroll&quot;:&quot;&quot;}\">\n            <div class=\"ekit-overlay ekit-bg-black\"><\/div>\n            <div class=\"ekit-sidebar-widget\">\n                <div class=\"ekit_sidebar-widget-container\">\n                    <div class=\"ekit_widget-heading before\">\n                        <a href=\"#\" class=\"ekit_close-side-widget\" aria-label=\"close-icon\">\n\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-times\" viewBox=\"0 0 352 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path 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Content<\/span>\n\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div class=\"ekit-widget-area-container\">\n\t\t\t\t\tClick on the Edit Content button to edit\/add the content.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t \n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div> <!-- END sidebar widget item -->\n        <!-- END offset cart strart -->\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e4b96d2 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"e4b96d2\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-19225ad\" data-id=\"19225ad\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d026e65 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d026e65\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-cfee6a0\" data-id=\"cfee6a0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f5e1b3d elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f5e1b3d\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm-28.9 143.6l75.5 72.4H120c-13.3 0-24 10.7-24 24v16c0 13.3 10.7 24 24 24h182.6l-75.5 72.4c-9.7 9.3-9.9 24.8-.4 34.3l11 10.9c9.4 9.4 24.6 9.4 33.9 0L404.3 273c9.4-9.4 9.4-24.6 0-33.9L271.6 106.3c-9.4-9.4-24.6-9.4-33.9 0l-11 10.9c-9.5 9.6-9.3 25.1.4 34.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Privacy Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2667c83 elementor-widget elementor-widget-elementskit-heading\" data-id=\"2667c83\" data-element_type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">Refund &amp; <span><span> Cancellations<\/span><\/span><\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c614de2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c614de2\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1c2abbf elementor-hidden-tablet elementor-hidden-mobile\" data-id=\"1c2abbf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7a7c976 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7a7c976\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-35c2300\" data-id=\"35c2300\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e32a195 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e32a195\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1c50299\" data-id=\"1c50299\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-217925b elementor-widget-divider--view-line_text elementor-widget-divider--element-align-right elementor-invisible elementor-widget elementor-widget-divider\" data-id=\"217925b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tOur Policies\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-280f1a2 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"280f1a2\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund &amp; Cancellations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-beecb6d e-flex e-con-boxed e-con e-parent\" data-id=\"beecb6d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-909393a elementor-widget elementor-widget-text-editor\" data-id=\"909393a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"135\" data-end=\"490\">At <strong data-start=\"138\" data-end=\"163\">ALANA INDIA STEEL LLP<\/strong>, we strive to maintain transparency and ensure customer satisfaction while delivering high-quality steel products. This Refund and Cancellation Policy outlines the terms under which order cancellations and refund requests may be processed. By placing an order with us, you acknowledge and agree to the conditions stated below.<\/p><p data-start=\"492\" data-end=\"880\">Orders once confirmed and processed are generally <strong data-start=\"542\" data-end=\"575\">not eligible for cancellation<\/strong>, as most products involve cutting, processing, or customization based on customer specifications. However, if a cancellation request is raised <strong data-start=\"719\" data-end=\"752\">before production or dispatch<\/strong>, we may consider it at our discretion. Any approval will depend on the stage of processing and associated administrative costs.<\/p><p data-start=\"882\" data-end=\"1252\">Refund requests will only be accepted in cases where the product delivered is <strong data-start=\"960\" data-end=\"996\">damaged, defective, or incorrect<\/strong> compared to the agreed specifications. Customers must notify us within <strong data-start=\"1068\" data-end=\"1092\">48 hours of delivery<\/strong> with clear documentation, including photographs, videos, and order details. After review and verification, we will process replacement or refund as applicable.<\/p><p data-start=\"1254\" data-end=\"1600\">Refunds, if approved, will be initiated through the original mode of payment and may take <strong data-start=\"1344\" data-end=\"1365\">7-15 working days<\/strong> to reflect in the customer\u2019s account. In certain cases, we may offer credit notes or replacements instead of monetary refunds. Refund value will exclude shipping, handling, or processing charges unless the error is attributable to us.<\/p><p data-start=\"1602\" data-end=\"1894\">Customized, cut-to-size, or specially fabricated products <strong data-start=\"1660\" data-end=\"1694\">cannot be refunded or returned<\/strong> under any circumstances, except in the case of manufacturing defects proven by inspection. Customers are responsible for verifying measurements, grades, and specifications before confirming an order.<\/p><p data-start=\"1896\" data-end=\"2199\">We reserve the right to modify or update this policy at any time without prior notice. Continued purchase or website usage implies acceptance of the latest terms. For cancellation or refund assistance, please contact us at <strong data-start=\"2119\" data-end=\"2155\">[<a href=\"mailto:alanaindiasteelllp@gmail.com\"><span class=\"elementor-icon-list-text\">alanaindiasteelllp@gmail.com<\/span><\/a>] | [<a href=\"tel:+919322577771\"><span class=\"elementor-icon-list-text\">+91 93225 77771<\/span><\/a>]<\/strong> and our support team will be happy to help.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ecf79cf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ecf79cf\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-80df48d\" data-id=\"80df48d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cce02b4 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"cce02b4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-3d3b1ee\" data-id=\"3d3b1ee\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-924a6cc elementor-widget elementor-widget-image\" data-id=\"924a6cc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/alanaindiasteel.in\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"730\" height=\"350\" src=\"https:\/\/alanaindiasteel.in\/wp-content\/uploads\/2025\/12\/logo-5.png\" class=\"attachment-full size-full wp-image-229\" alt=\"\" srcset=\"https:\/\/alanaindiasteel.in\/wp-content\/uploads\/2025\/12\/logo-5.png 730w, https:\/\/alanaindiasteel.in\/wp-content\/uploads\/2025\/12\/logo-5-300x144.png 300w\" sizes=\"(max-width: 730px) 100vw, 730px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f06fbcb elementor-widget elementor-widget-text-editor\" data-id=\"f06fbcb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7db758d6 elementor-widget elementor-widget-text-editor\" data-id=\"7db758d6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"flex flex-col text-sm\"><article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"980d04e7-b567-43fa-b422-ed5dd90d0182\" data-testid=\"conversation-turn-2\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @w-sm\/main:[--thread-content-margin:--spacing(6)] @w-lg\/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"9735e318-5526-4bf8-b446-42155819f13b\" data-message-model-slug=\"gpt-4o-mini\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\"><div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling\"><p data-start=\"0\" data-end=\"239\" data-is-last-node=\"\" data-is-only-node=\"\">ALANA INDIA STEEL LLP is a leading steel manufacturer specializing in high-quality products, offering innovative solutions for industrial and commercial needs. Committed to excellence, precision, and customer satisfaction in every project.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/article><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc18fbb elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"bc18fbb\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54b2b83 elementor-shape-square e-grid-align-left elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"54b2b83\" data-element_type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" 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128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">alanaindiasteelllp@gmail.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-map-marker-alt\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M172.268 501.67C26.97 291.031 0 269.413 0 192 0 85.961 85.961 0 192 0s192 85.961 192 192c0 77.413-26.97 99.031-172.268 309.67-9.535 13.774-29.93 13.773-39.464 0zM192 272c44.183 0 80-35.817 80-80s-35.817-80-80-80-80 35.817-80 80 35.817 80 80 80z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">SHOP NO 172\/ BLOCK NO 172, 1ST FLOOR, NEAR FOUNTAIN HOTEL, SHILPHATA MAHAPE ROAD, HOTEL FOUNTAIN, MUMBRA, KALYAN,<br> DIST THANE - 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